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Airtel STB Box complaint resolved without once contacting me

Thu, 14 Apr 2011 10:49:40 +0530

The problem with Airtel (non) Customer Service continues. Its a shame .

————— Forwarded message —————
From: Sidharth Dassani
Date: Thu, Apr 14, 2011 at 10:40 AM
Subject: Fwd: STB Box complaint resolved without once contacting me - Subscriber ID <redacted>
To: <redacted>
Cc: dthnodal.ap@airtel.in, airtelpresence@airtel.in

Dear Mr <redacted>

This has reference to our discussion about 6 days back regarding the replacement . You had promised me replacement within 2 - 3 days . I called you up on Monday (11-04-2011) and you texted back saying you were in training and will call me back. As usual the callback never happened. I called you up again on Tuesday (12-04-2011) . You told me you will get back to me but as usual no call was received. Again I called you up on Wednesay (yesterday i.e 13-04-2011) and you told me that an engineer will visit the same day to replace the box. I have waited for almost 24 hours now and as usual no one has turned up. I have also not received any call from you about the reason for delay .

Once again I request you to please arrange replacement of the DVR STB. In case you are not in a position to replace the box please arrange to refund the amount paid for the DVR since the same is under Guarantee

Regards

SIDHARTH DASSANI

————— Forwarded message —————
From: Sidharth Dassani
Date: Wed, Apr 6, 2011 at 1:15 PM
Subject: STB Box complaint resolved without once contacting me
To: airtelpresence@airtel.in, “NodalOfficer.Andhra@airtel.in” <Nodalofficer.andhra@airtel.in>, <redacted>

Dear Sir

I had made a complaint for STB box error with complaint no <redacted> on 28-03-2011. My customer ID is <redacted>

I received an SMS on 02-04-2011 that the problem was resolved . This was done without any technicial ever coming to my house or even calling me up. I was given a tel no to contact in case the problem was still unresolved. On calling that number ( 9393493460 ) every time I hear that the phone is switched off.

I called up 12150 on 03-04-2011 or 04-04-2011 and got through to an executive. On telling the problem I was kept on hold for around 15 minutes and then line was disconnected from your end. I tried contacting atleast 10 times after that in last 2 days and everytime the line is automatically disconnected when I press the option to speak to an executive. It seems that you have a system whereby a customer can speak to an executive only once in 1 month or so.

My past experience with Airtel customer care has been very bad and this is continuing this time also. I am amazed that a complaint can be closed without even once referring back to the customer.

If you are unable to resolve the problem I request you to please refund the amount that I have paid towards the DVR since the DVR was purchased in September and is under Guarantee .

Please conform immediately what action you are taking

Regards

SIDHARTH DASSANI

Posted via email from Sidharth’s Posterous | Comment »

Airtel STB Box complaint resolved without once contacting me

Thu, 14 Apr 2011 10:49:39 +0530

The problem with Airtel (non) Customer Service continues. Its a shame .

Dear Mr <redacted>

Regards

SIDHARTH DASSANI

Dear Sir

I had made a complaint for STB box error with complaint no <redacted> on 28-03-2011. My customer ID is <redacted>

My past experience with Airtel customer care has been very bad and this is continuing this time also. I am amazed that a complaint can be closed without even once referring back to the customer.

If you are unable to resolve the problem I request you to please refund the amount that I have paid towards the DVR since the DVR was purchased in September and is under Guarantee .

Please conform immediately what action you are taking

Regards

SIDHARTH DASSANI

Posted via email from Sidharth’s Posterous | Comment »

Airtel STB Box complaint resolved without once contacting me

Wed, 06 Apr 2011 17:18:45 +0530

My complant to Airtel Customer Care

————— Forwarded message —————
From: Sidharth Dassani
Date: Wed, Apr 6, 2011 at 1:15 PM
Subject: STB Box complaint resolved without once contacting me
To: <redacted>

Dear Sir

I had made a complaint for STB box error with complaint no <redacted> on 28-03-2011. My customer ID is <redacted>

My past experience with Airtel customer care has been very bad and this is continuing this time also. I am amazed that a complaint can be closed without even once referring back to the customer.

If you are unable to resolve the problem I request you to please refund the amount that I have paid towards the DVR since the DVR was purchased in September and is under Guarantee .

Please conform immediately what action you are taking

Regards

SIDHARTH DASSANI

Posted via email from Sidharth’s Posterous | Comment »

Airtel STB Box complaint resolved without once contacting me

Wed, 06 Apr 2011 17:18:44 +0530

My complant to Airtel Customer Care

————— Forwarded message —————
From: Sidharth Dassani
Date: Wed, Apr 6, 2011 at 1:15 PM
Subject: STB Box complaint resolved without once contacting me
To: <redacted>

Dear Sir

I had made a complaint for STB box error with complaint no <redacted> on 28-03-2011. My customer ID is <redacted>

My past experience with Airtel customer care has been very bad and this is continuing this time also. I am amazed that a complaint can be closed without even once referring back to the customer.

If you are unable to resolve the problem I request you to please refund the amount that I have paid towards the DVR since the DVR was purchased in September and is under Guarantee .

Please conform immediately what action you are taking

Regards

SIDHARTH DASSANI

Posted via email from Sidharth’s Posterous | Comment »

iPad-vs-Kindle-vs-Rock.jpg (420×445)

Fri, 28 Jan 2011 18:37:39 +0530

via ipadjokes.com

Awesome Infographic

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iPad-vs-Kindle-vs-Rock.jpg (420×445)

Fri, 28 Jan 2011 18:37:31 +0530

via ipadjokes.com

Awesome Infographic

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What Brings Steve Case back to Quora ? Listen from the horses mouth

Fri, 28 Jan 2011 11:21:16 +0530

Steve Case:
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Steve Case:

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What Brings Steve Case back to Quora ? Listen from the horses mouth

Fri, 28 Jan 2011 11:21:16 +0530

Steve Case:
Done
Steve Case:

Add Topics
Your answers here have quickly become sought-after insights. What brought you to Quora? What brings you back?
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MG Siegler's take on Apple actually building a TV

Thu, 03 Jun 2010 10:22:51 +0530

via techcrunch.com

And I think he may be right here

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MG Siegler's take on Apple actually building a TV

Thu, 03 Jun 2010 10:22:51 +0530

via techcrunch.com

And I think he may be right here

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image.axd (546×275)

Tue, 01 Jun 2010 15:59:09 +0530

via wiseandroid.com

Hillarious to say the least

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image.axd (546×275)

Tue, 01 Jun 2010 15:59:09 +0530

via wiseandroid.com

Hillarious to say the least

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How to grab screenshot in iPad or iPhone

Thu, 06 May 2010 00:07:33 +0530

Sent from my iPad

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How to grab screenshot in iPad or iPhone

Thu, 06 May 2010 00:07:32 +0530

Sent from my iPad

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Ghost free service shutting down

Wed, 03 Mar 2010 21:36:41 +0530

GHOST is now literally GHOST land. It is shutting down its services as per the below mail send to me. RIP GHOST

Dear Ghost User,

We hope you have been enjoying our free Ghost service. Regrettably changes in the marketplace mean that it is no longer economical for us to host the Ghost service and we will be closing down the service on or around March 15. We will instead be focusing on licensing or selling our technology to larger companies.

We advise you to migrate ALL important folders, files and emails to another secure place before March 15. You might like to consider Google Docs or Microsoft SkyDrive for files and services such as Gmail or Yahoo! Mail for email. Some instructions for migrating data are included below.

We are really sorry for any inconvenience this may cause you and are very grateful for the fantastic support we had from our community.

To download individual files

To download whole folders with the bulk uploader (Java required)

To migrate Ghost Mail Inbox: (POP3)

Regards
The Ghost Team

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Ghost free service shutting down

Wed, 03 Mar 2010 21:36:36 +0530

GHOST is now literally GHOST land. It is shutting down its services as per the below mail send to me. RIP GHOST

Dear Ghost User,

We are really sorry for any inconvenience this may cause you and are very grateful for the fantastic support we had from our community.

To download individual files

To download whole folders with the bulk uploader (Java required)

To migrate Ghost Mail Inbox: (POP3)

Regards
The Ghost Team

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Want Google Voice and Porn on safari , theres an app for that - SAFARI. Excellent article by @parislemon by @parislemon

Sat, 27 Feb 2010 18:13:34 +0530

via techcrunch.com

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Want Google Voice and Porn on safari , theres an app for that - SAFARI. Excellent article by @parislemon by @parislemon

Sat, 27 Feb 2010 18:13:33 +0530

via techcrunch.com

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Special Pants for the Ipad - OMG

Wed, 24 Feb 2010 09:08:56 +0530

via feedproxy.google.com

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Special Pants for the Ipad - OMG

Wed, 24 Feb 2010 09:08:55 +0530

via feedproxy.google.com

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